Talent.com
This job offer is not available in your country.
SAP SD Senior Specialist

SAP SD Senior Specialist

DKSHKuala Lumpur, Kuala Lumpur, Malaysia
24 days ago
Job description

Overview

Join to apply for the SAP SD Senior Specialist role at DKSH. Location : DKSH WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Responsibilities

  • Facilitate the implementation and support of SAP SD
  • Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
  • Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs
  • Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources
  • Provide first level global SAP SD support, prepare functional specifications, inclusive of the monitoring and tracking of incidents and service / change requests in meeting service level obligations
  • Escalate critical issues to second level support for prompt technical resolution and development on SAP SD
  • Prepare, review, and consolidate countries\' requests for new developments / enhancements to ensure a standardized and harmonized process
  • Perform implementation of best practices, improvements, and change requests from users and ensure conformance with change processes
  • Assist in testing and deployment / roll out of projects and change requests within timeline and quality deliverables
  • Ensure adherence to service level agreements and processes
  • Provide a single point of contact to users for prompt communication
  • Act as liaison with client for troubleshooting : investigate, analyse, and solve SD related problems
  • Act as a liaison between business functions and the technical team
  • Provide ad-hoc training and user support as required
  • Work self-directed and independently; may act as subject matter mentor to more junior team members

Functional Knowledge and Skills

  • Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry.
  • Experience in implementing and supporting SAP applications.
  • Understanding of accounting business processes and other SAP integration points.
  • Ability to understand business processes from a customer perspective.
  • Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken.

    • Work Experience

  • Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects
  • Minimum of 3 to 5 years in designing and configuring SD module
  • S / 4 HANA (upgrade, rollout, or support) experience is preferable

    • Education

    Bachelor\'s degree in Computing / Information Technology or its equivalent.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Business Consulting and Services, Technology, Information and Media, and Professional Services

    • #J-18808-Ljbffr

    Create a job alert for this search

    Senior Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia