Senior Research Manager / Associate Director (Qualitative),Advisors Research Center

JOB DESCRIPTION

Our Purpose

Title and Summary

Senior Research Manager / Associate Director (Qualitative),Advisors Research CenterOur Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us

The Data & Services team is a key differentiator for Mastercard providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

The Advisors Research Center is a global research capability within Mastercard Advisors that responds quickly to evolving customer needs with high-quality research support. With a strong focus on value realization, the Advisors Research Center plays a key role in generating insights and actionable recommendations. It complements and enhances Advisors’ traditional strengths, supporting deeper, evidence-based decision-making.

As a Senior Research Manager / Associate Director, you will lead custom research engagements that inform Mastercard’s consulting projects, marketing strategies, and product innovations across a wide array of clients and industries.

Your responsibilities would include :

• Lead end-to-end primary research engagements, from proposal and design through to delivery of insights.
• Scope research approaches tailored to strategic business challenges, leveraging primarily qualitative methods.
• Moderate in-depth interviews and focus groups, manage vendors, and conduct analysis as needed.
• Synthesize findings into compelling stories with clear, actionable recommendations.

All About You

You are a skilled researcher who is passionate about uncovering insights that matter. You thrive in fast-paced environment and are confident managing multiple projects, stakeholders, and timelines.

All About Your Education & Skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.