Client Operations Officer, Fund Distribution Services

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Client Operations Officer, is responsible to prepare and process Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's / KQI's. Being responsible for accuracy and punctuality of data sent to Fund Managers. Work in collaboration / interact with other teams within the Shareholder Services department and other teams within the companies. Responsible for assisting the Supervisor to lead the team and being the point of contact in the absence of supervisor to ensure complete shift coverage

Supporting Region : Lux

Working Hour : 3pm - 12am

What will you do?

• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payment and ensure timely reporting to client
• Generate the Regular Savings Plan and process direct debit file.
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
• Provide high quality and professional client service.
• Providing clear and concise internal communication where and when necessary to the relevant teams / persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
• Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow queue to ensure all items are actioned with SLA, Maintain the integrity of data.
• Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) (by providing back-up relief for staff who are absent, on leave or at times of high volume).
• Complete any necessary or recommended internal or external structured training programs and modules in timely manner.

What do you need to succeed?

Must-have

Nice-to-have

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.