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Immediate Hiring - Customer Service (Airline Industry)
SupportFinitySubang Jaya, Selangor, Malaysia7 hours ago
Job descriptionMin SPM graduate (fresh graduates welcome). Experience in customer service is an advantage. Strong communication in English & Bahasa Malaysia (other languages a plus). Customer-focused, patient, and able to work under pressure. Willing to work shifts, weekends, and public holidays. Open to 24 / 7 rotational shifts. 5 working days Annual Leave and Sick Leave Allowance Provided Training Provided
Overview
Agensi Pekerjaan JobScoper Sdn. Bhd. | Posted Sep 21, 2025
Employment type : Full-time
Compensation : Negotiable
Experience : Master (>
10 yrs)
Responsibilities
- Handle inbound calls and emails from customers regarding bookings, ticketing, flight changes, baggage, and general inquiries.
- Provide timely and accurate responses while ensuring excellent customer experience.
- Record and track cases in the system, escalating complex issues when needed.
- Coordinate with internal teams to resolve passenger concerns.
- Promote relevant services such as upgrades, ancillaries, and loyalty programs.
Qualifications
Benefits
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Customer Service • Subang Jaya, Selangor, Malaysia
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