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IT Operations

IT Operations

EPS MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
17 hours ago
Job description

Key Responsibilities :

  • Provide first and second-level support for user issues related to desktops, laptops (macbook and windwos), mobile devices (android and ios), printers, and other peripherals.
  • Perform on-site and remote diagnosis and resolution of hardware and software issues.
  • Set up and configure new computers, including asset tagging, DLP configuration, security tools, and required software installation.
  • Support onboarding / offboarding processes including AD user account setup, access assignment, and equipment provisioning.
  • Install, test, and maintain operating systems, software applications, and hardware drivers.
  • Manage workstation asset inventory and ensure hardware lifecycle tracking.
  • Assist in user access reviews and generate regular audit or status reports.
  • Troubleshoot network connectivity issues and escalate as necessary.
  • Liaise with vendors and third-party support when required for repairs, replacements, or escalations.
  • Collaborate with IT Security and Infrastructure teams to ensure compliance with security and operational standards.
  • Document support processes, solutions, and common troubleshooting steps for knowledge sharing.
  • Perform regular housekeeping and system checks to ensure endpoint compliance and health.

Key Requirements :

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in desktop or IT support roles.
  • Hands-on experience supporting both Windows and macOS environments, including software installations, system preferences, user profiles, and patching.
  • Familiarity with Microsoft Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools.
  • Basic scripting knowledge (e.g., PowerShell, Batch etc) to automate common desktop support tasks such as software installation, user management, or log collection.
  • Understanding of basic networking, user access permissions, and IT asset management.
  • Good problem-solving and analytical thinking skills.
  • Strong interpersonal and communication skills, with a service-oriented mindset.
  • Ability to work in a fast-paced environment and handle multiple support requests efficiently.
  • Willingness to occasionally work after hours or travel for site support, if required.
  • Experience with ITSM ticketing tools is a plus.
  • Certification in CompTIA A+, Microsoft Fundamentals (MS-900), or ITIL Foundation is an added advantage.
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    Operation • Kuala Lumpur, Kuala Lumpur, Malaysia