Head of Digital Transformation

A Our client is a fast-growing organisation with a strong focus on innovation, operational excellence, and modernisation. As they expand their Global Business Services (GBS) footprint, they are investing heavily in digital transformation, automation, and next-generation technologies.

This role provides a unique opportunity to lead enterprise-wide transformation and shape the future GBS operating model.

About the Role

We are looking for a visionary Head of Digital Transformation to spearhead end-to-end digitalisation initiatives across the GBS organisation.

You will drive process improvement, lead automation strategy, introduce new digital capabilities, and partner closely with senior leadership to elevate efficiency, service delivery, and customer experience.

This is a strategic and high-influence role — ideal for a senior leader who is passionate about transformation, technology adoption, and building future-ready operations.

Key Responsibilities

• Lead the organisation’s transformation, digitalisation, and automation roadmap.
• Drive continuous improvement to enhance service quality, efficiency, and operational excellence.
• Develop and implement the GBS technology strategy aligned with business objectives.
• Establish governance frameworks, KPIs, and standards to ensure scalability and sustainability.
• Collaborate with Finance, HR, Procurement, IT, and global stakeholders to drive transformation programs.
• Oversee change management initiatives to ensure successful adoption of new systems and processes.
• Build and lead a high-performing transformation and digital team.
• Present regular progress updates, risks, and insights to senior leadership.

Requirements

Why Join Us

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