Assistant Public Relations Manager

As part of our commitment to service excellence, we’re hiring a PR professional to manage external and internal communications.

Job Duties :

• Develop the corporate image of the hospital.
• Develop the hospital image including internal / external notification for public consumption such as signage / notice board / upkeep of hospital surroundings.
• Arrange & participate in internal curricular activities.
• Ensure all customers' feedback and requirements are dealt with efficiently and confidentially.
• Handle all internal and external, verbal or written complaints.
• Coordinate and work closely for any arising matters highlighted by the customer.
• Collect, collate, analyse all in-patient & out-patient feedback forms.
• Gather, document, analyse and monitor customer feedback.
• Prepare monthly reports and findings and present during monthly Quality meetings.
• Lead and ensure departmental compliance with audit requirements and standards.

Job Requirements :

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