Cloud System EngineerTungsten Automation • Kuala Lumpur, Kuala Lumpur, Malaysia

Cloud System Engineer

Tungsten Automation • Kuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based systems while providing L2 / L3 technical support for enterprise cloud services. The ideal candidate will have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability and performance for customers.

Responsibilities

Cloud Infrastructure & Support

Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
Monitor cloud services (AWS / Azure) for performance, security, and cost optimization
Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization

Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations

Knowledge in CI / CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)

Identify and implement cost-saving measures in cloud resource usage

Collaboration & Compliance

Work with DevOps, Security, and IT teams to ensure Cloud best practices

Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)

Participate in on-call rotation with on-call allowances

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Cloud Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia

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