Customer Service Team Lead

Responsibilities

• Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.
• Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
• Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.
• Handle escalated customer issues and ensure prompt resolution.
• Foster open communication within the team and across departments.
• Act as a liaison between the customer service team and other departments to address issues and streamline processes.

Qualifications and Requirements

About Hytech

Hytech is a leading IT services company, an outsourcing partner of choice for clients in all industries throughout the global. Were a team of expert IT Consultants helping businesses across global design and maintain reliable and innovative IT solutions. We offer wide range of services including comprehensive IT support services, cyber security solution, cloud services, IT consultancy in order to meet our customer needs by achieving the business goal and transform digitally. With our extensive expanding rapidly, Hytech is widely recognised for its credentials and experience in managing large-scale projects and has become a trusted partner to a diversity of organisations from different sectors.

Perks and benefits

#J-18808-Ljbffr