VIP Manager Magic Eden

An industry-leading Web3 entertainment brand is expanding into iGaming and seeking a dynamic VIP Manager to elevate the experience for its most valuable players. This is a rare chance to join a pioneering team at the intersection of crypto, NFTs, and online gaming — working with a company backed by world-class investors and known for innovation in the digital ownership space.

If you thrive in fast-paced environments, understand the excitement of high-stakes play, and know how to build meaningful relationships with top-tier players, this role offers the opportunity to shape an elite VIP program from the ground up.

Key Responsibilities

• Develop and nurture long-term relationships with high-value players, delivering personalized incentives and exceptional service.
• Identify and onboard emerging VIPs using data insights, segmentation strategies, and targeted outreach.
• Partner with marketing, product, and operational teams to design tailored promotions, exclusive events, and memorable player experiences.
• Monitor player activity and trends to anticipate needs, mitigate churn, and drive retention and engagement.
• Serve as the advocate for VIP players internally, coordinating with support, payments, risk, and compliance to ensure seamless service.
• Organize and attend VIP hospitality activations, tournaments, and both digital and in-person events.
• Track key metrics — including retention, NGR, engagement, and satisfaction — and provide actionable insights to optimize performance.

Requirements

What’s Offered

About the Company

A global leader in Web3 innovation, creating intuitive, accessible, and engaging digital experiences. With a mission to redefine digital ownership and build the future of on-chain entertainment, the company combines cutting-edge blockchain technology with next-generation gaming products for a rapidly growing worldwide audience.

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