Head of CX Operations & Digital Transformation

A leading insurance company in Petaling Jaya is seeking an HR Business Partner to oversee performance metrics and drive customer service enhancements. The ideal candidate will have a Business Studies degree or MBA, with a minimum of 20 years of experience and at least 10 years in leadership roles. Responsibilities include ensuring adherence to compliance, leading digital initiatives, and managing a diverse team. Strong skills in strategic thinking and team collaboration are essential for this role.

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