Customer Success Specialist

RapsodoKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Rapsodo Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Success Specialist

Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more.

Duties & Responsibilities

Customer Communication & Support for Japan (40%)

Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner
Troubleshoot product issues and guide customers through setup, usage, and best practices
Escalate technical issues to the appropriate internal teams and follow up to ensure resolution
Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems

Customer Education & Engagement for Japan (40%)

Support product education initiatives such as virtual training sessions, webinars, and documentation

Support product launches and marketing campaigns with creation of customer-facing materials across different formats

Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones

Cross-Functional Collaboration for Japan and Other Responsibilities (20%)

Work closely with Sales, Product, and Marketing teams to ensure customer needs are met

Provide feedback from customer interactions to inform product improvements and service enhancements

Support creation of Golf marketing assets for non-Japan markets

Participate in monthly Japan office meetings and contribute to team reviews and planning

Requirements

Bachelor's degree

2-4 years of experience in Customer Support, Marketing or Business

Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent)

Fluency in English

Highly organized with a strong attention to detail

Action oriented with the ability to handle multiple projects and meet deadlines

Excellent organizational and time management skills

Proficient with Microsoft Office Suite and related software

Self-starter with a strong desire to learn

Excellent presentation, verbal and written communication skills

Passion for sports- Baseball & Golf a plus

Seniority level

Associate

Employment type

Full-time

Job function

Marketing

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Customer Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia