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Senior Analyst HPSM / Tool

Senior Analyst HPSM / Tool

Unison Consulting Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Methods and Standards

  • Plan, coordinate and manage ITSM tool programs, applying ITIL best practice as best suits the organization’s business situation and goals
  • Plan, coordinate and manage improvements to ITSM processes and IT service delivery in order to increase efficiency, effectiveness, and cost effectiveness
  • Plan, coordinate and manage project related matters that require ITSM tool involvement. Ensure product quality in project up to expectation.
  • Plan, support, manage and control Continual Service Improvement programs to increase IT service delivery customer satisfaction
  • Assist in research and development of solutions & tools that related to ITSM that would bring value to the bank.

ITSM Process Improvements

  • Involve and coordinate selection of subject matter expert (vendor) and automated tools
  • Involve and coordinate negotiation session with vendor to value proposal for vendors’ consultancy, training and tools usage.
  • Plan and coordinate awareness campaigns , communications management and certification initiatives across IT.
  • Coordinate and involve in selection and endorsement of process owners and their roles & responsibilities.
  • Plan and conduct survey, analyses and validate results to ascertain maturity levels.
  • Set and communicate improved target levels for maturity level and plan, direct, manage and priorities improvement programs.

    • Program Coordination and Reporting

  • Coordinate and involve in acquire project management, vendor and contract management, reporting / documentation and communication skills.
  • On the job training and research to improve knowledge on IT Infrastructure Service Improvement.
  • Plan and coordinate continuous learning activities relates to standards and best practices i.e. ITIL and COBIT and coordinate certifications program.

    • Governance / Compliance

  • Follow up on actions to resolve issues identified.
  • Assist and involve to ensure guideline set adhering to policies and procedures govern by internal and external auditors.

    • Qualifications

  • Minimum 5 - 8 years experiences in ITSM tools for SD, IM, PM, CM and other modules (ITIL best practices).
  • Technical understanding on infrastructure, systems and application related to Banking Application.
  • Value added on understanding and experience in Network such as DNS, DHCP, SNMP, IPTABLES, FIREWALL and TCPIP.
  • Minimum >

    • 3 years experiences in Windows / LINUX / Database server in Virtualized environment and familiarity with Network equipment such as Router, Switch, Load Balancer & Appliance.

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    Senior Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia