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Technical Customer Service Specialist

TDCXMalaysia

30+ days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Responds and addresses customers` problems in a timely manner utilizing our support system

Supports customer in a high quality, engaging, and empathetic 1 : 1 discussion. Troubleshoot technical issue if required.

Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries

Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience

Understands the technical back end and operations of our project

Improves and expands technical knowledge and familiarity with technical issues to better assist customer

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Possesses strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet / hardware troubleshooting, mobile app installation and payments, etc).

Excellent verbal and written communication skills in English and the language of the supporting market.

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Customer Service • Malaysia