Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
Quick Apply
Job description
Job Responsibilities :
Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
Supporting during business hours and 24x7 on-call support
Provide Level 2 support on user query / requirement and production issue raised - Event / Incident and problem management
Investigate production issues, respond based on production defect severity SLAs
Manage and respond to users on timely manner.
Log incident ticket for production issues and user queries
Follow up on defect and incident closure and meet incident closure KPI
Make sure system availability as per respective agreed SLA
Ensure daily end of day execution for supported applications complete successfully
Perform annual Disaster Recovery (DR) exercise for supported applications
Provide support to System Engineers on server level patches / upgrade as and when applicable
Ensure application incident & task documentation is properly updated for each production release
Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
Job Requirements :
5-7 years of hands on application support experience in the banking industry
Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix / Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
Experienced or have working knowledge in Murex platform is a must.
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Experienced or willing to work on 24x7 on-call support roaster
Create a job alert for this search
Market Trade Support • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY