Store Manager - Aveda (Sunway Pyramid / KLCC)LUXASIA • Bandar Baru Bangi, Selangor, Malaysia
Store Manager - Aveda (Sunway Pyramid / KLCC)
LUXASIA • Bandar Baru Bangi, Selangor, Malaysia
30+ days ago
Job descriptionTrain and develop a high-performing store team Motivate and inspire the team to achieve sales goals and provide ongoing support and coaching Conduct regular team meetings and performance reviews Foster a positive and inclusive work environment Address employee concerns and resolve conflicts effectively Provide exceptional customer service to all store visitors, ensuring a memorable shopping experience Build strong customer relationships and foster loyalty Handle customer inquiries and complaints professionally and efficiently Provide personalized product recommendations based on customer needs and preferences Demonstrate expert product knowledge and provide insightful beauty consultations Ensure the store is always clean, organized, and visually appealing Manage store inventory, including receiving, stocking, and processing returns Oversee store maintenance and ensure compliance with all safety and security regulations Implement visual merchandising guidelines and maintain attractive store displays Ensure adherence to all company policies and procedures Represent the brand with professionalism and enthusiasm Participate in store events and promotions Maintain a strong understanding of Aveda's brand values and philosophy Extensive knowledge of hair care and / or skin care products is preferred Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers Strong leadership and team management skills, including the ability to motivate, coach, and develop others Proven ability to achieve sales targets and drive business results Strong customer service orientation with a focus on exceeding customer expectations Proficiency in English and / or Chinese to communicate effectively with people from all walks of life Excellent organizational and time-management skills Ability to work independently and as part of a team Minimum secondary education level Experience in skincare, haircare, or a related field is a plus At least 3 years of experience as a Senior Beauty Advisor or Store Manager in the luxury beauty industry Proficiency in point-of-sale (POS) systems and retail software
Store Manager - Aveda (Sunway Pyramid / KLCC)
LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands.
Why Join Us
Position purpose
Reporting to the Retail / Sales Operations Executive, this role focuses on representing a hair care brand by delivering exceptional sales performance and customer service, fostering lasting customer relationships and creating a welcoming retail experience.
Key Responsibilities
Sales & Business Development
- Drive store sales performance and achieve or exceed sales targets
- Analyse sales data and identify opportunities for growth
- Develop and implement strategies to increase customer foot traffic and sales conversions
- Manage and monitor inventory levels to ensure optimal stock availability
- Conduct regular store performance reviews and identify areas for improvement
Team Leadership & Management
Customer Service
Store Operations
Brand Representation
Knowledge & Skills
Requirements
Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.
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Store Manager • Bandar Baru Bangi, Selangor, Malaysia
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