Talent.com
This job offer is not available in your country.
Customer Service Support

Customer Service Support

Reka & Bina Lab Sdn BhdShah Alam, Selangor, Malaysia
10 days ago
Job description

Requirements

  • SPM / Diploma / Bachelor’s Degree in Business / Marketing / Communications or any related field.
  • 1 year working experience in the related field is an advantages.
  • Fresh Graduate are welcome to apply.
  • Required language(s) : Mandarin & English
  • Independent, self-motivated, good critical thinking skills, great communication.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, live chat, or any related with system support.
  • Provide accurate product or service information and basic customer support.
  • Assist in diagnosing common system problems and guide customers through step-by-step solutions.
  • Escalate unresolved issues to appropriate internal teams (e.g., developers, and IT support).
  • Monitor support queues and follow up with customers to ensure satisfaction.
  • Maintain detailed records of customer interactions, technical issues, and resolutions.
  • Collaborate with tech and product teams to relay customer feedback and identify common trends.
  • Support onboarding processes and provide guidance to new users where needed.
  • Identify customer needs and provide solutions based on the business goal and direction.
  • Such other scope as may be determined by the Employer from time to time.

    • Benefits

  • Dental insurance
  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

    • Additional Benefits

  • 5 Working Days
  • Training Provided

    • Skills

    Customer Service Communication Skills Problem Solving Active Listening Conflict Resolution Empathy Time Management

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Create a job alert for this search

    Customer Service • Shah Alam, Selangor, Malaysia