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Benefits Operations Specialist
Benefits Operations SpecialistAnt International • Kuala Lumpur, Kuala Lumpur, Malaysia
Benefits Operations Specialist

Benefits Operations Specialist

Ant International • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

We are seeking a proactive and detail-oriented Global Benefits Operations Specialist to join our growing team. This role is crucial for the successful implementation and day-to-day administration of our diverse global benefits programs. The ideal candidate will be a hands‑on operator who excels at managing processes, collaborating with internal and external partners, and ensuring a seamless and positive benefits experience for our employees worldwide.

Key Responsibilities

Program Administration & Operations

  • Partner with the Global C&B team to support the implementation and ongoing administration of all global benefits programs, including commercial health insurance, wellness initiatives (e.g., health checks), meal vouchers, pension, and other local benefits.
  • Manage the end‑to‑end process for new hire enrollments, qualifying movement / changes, and terminations globally. Ensure data accuracy and timeliness in all transactions with our vendors and internal systems.
  • Collaborate with internal stakeholders, including Procurement, Legal, and Finance, to ensure all vendor contracts and renewals adhere to internal procurement protocols.
  • Oversee and execute the vendor payment process, ensuring timely and accurate invoice reconciliation and payment to all benefits providers.

Employee Communication & Support

  • Serve as a key point of contact for employee inquiries and escalations regarding benefits plans, policies, and enrollment processes.
  • Investigate and resolve employee issues by liaising with benefit vendors and internal teams, ensuring a high level of employee satisfaction and timely resolution.
  • Assist in developing and executing multi‑channel communication plans to educate employees on their benefits options, open enrollment periods, and any program updates.
  • Policy & Process Improvement

  • Assist in updating and maintaining internal benefits policy, process guides, and resources on the company intranet.
  • Proactively identify opportunities to streamline and improve benefits operations for greater efficiency and a better employee experience.
  • Qualifications

    Experience

  • 3+ years of experience in HR, Benefits Operations, Insurance Broker, or a related C&B / HR Operations role.
  • Experience working in a global or multi‑regional environment is highly preferred.
  • Familiarity with a variety of benefits programs (health insurance, wellness, etc.) is essential.
  • Exceptional attention to detail and a commitment to accuracy.
  • Strong organizational and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across different cultures and departments.
  • Problem‑solving mindset with a proven ability to troubleshoot and resolve issues systematically.
  • Fluency in English / Chinese (both written and spoken) is required. Proficiency in other languages is a plus.
  • Education

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Seniority level : Associate

    Employment type : Contract

    Job function : Human Resources

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    Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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