We are seeking a proactive and detail-oriented Global Benefits Operations Specialist to join our growing team. This role is crucial for the successful implementation and day-to-day administration of our diverse global benefits programs. The ideal candidate will be a hands‑on operator who excels at managing processes, collaborating with internal and external partners, and ensuring a seamless and positive benefits experience for our employees worldwide.
Key Responsibilities
Program Administration & Operations
- Partner with the Global C&B team to support the implementation and ongoing administration of all global benefits programs, including commercial health insurance, wellness initiatives (e.g., health checks), meal vouchers, pension, and other local benefits.
- Manage the end‑to‑end process for new hire enrollments, qualifying movement / changes, and terminations globally. Ensure data accuracy and timeliness in all transactions with our vendors and internal systems.
- Collaborate with internal stakeholders, including Procurement, Legal, and Finance, to ensure all vendor contracts and renewals adhere to internal procurement protocols.
- Oversee and execute the vendor payment process, ensuring timely and accurate invoice reconciliation and payment to all benefits providers.
Employee Communication & Support
Serve as a key point of contact for employee inquiries and escalations regarding benefits plans, policies, and enrollment processes.Investigate and resolve employee issues by liaising with benefit vendors and internal teams, ensuring a high level of employee satisfaction and timely resolution.Assist in developing and executing multi‑channel communication plans to educate employees on their benefits options, open enrollment periods, and any program updates.Policy & Process Improvement
Assist in updating and maintaining internal benefits policy, process guides, and resources on the company intranet.Proactively identify opportunities to streamline and improve benefits operations for greater efficiency and a better employee experience.Qualifications
Experience
3+ years of experience in HR, Benefits Operations, Insurance Broker, or a related C&B / HR Operations role.Experience working in a global or multi‑regional environment is highly preferred.Familiarity with a variety of benefits programs (health insurance, wellness, etc.) is essential.Exceptional attention to detail and a commitment to accuracy.Strong organizational and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment.Excellent communication and interpersonal skills, with the ability to collaborate effectively across different cultures and departments.Problem‑solving mindset with a proven ability to troubleshoot and resolve issues systematically.Fluency in English / Chinese (both written and spoken) is required. Proficiency in other languages is a plus.Education
Bachelor’s degree in Human Resources, Business Administration, or a related field.Seniority level : Associate
Employment type : Contract
Job function : Human Resources
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