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Manager - Training & Development (Credit Management Group)

t Service (M) BhdKuala Lumpur, Kuala Lumpur, Malaysia

23 hours ago

Job description

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To lead, implement and enhance internal training programs and development initiatives for the Credit Management Group (CMG), while supporting HR in recruitment coordination activities specific to CMG.

Responsibilities

Training & Development (Core Focus) : Develop and implement the annual training plan for CMG based on business needs and regulatory requirements.
Conduct internal training sessions (classroom and online) for CMG staff on topics such as credit operations, collection strategies, compliance, and system usage.
Coordinate external and inter-departmental training programs, including collaboration with third-party providers.
Create training materials, modules, and e-assessment tools to evaluate learning effectiveness.
Monitor training attendance and ensure completion in line with BNM and internal compliance guidelines.
Track and analyze training performance, assessment scores, and feedback to improve training outcomes.
Manage the CMG e-learning platform including assignment, tracking, and follow-ups.

Recruitment Support (Secondary Scope)

Support HR in scheduling interviews and coordinating hiring activities for CMG vacancies.

Liaise with Unit Heads / Section Heads to confirm interview dates and hiring requirements.

Assist in coordination of outsourced recruitment vendors (if required) and support career fair participation.

General & Compliance

Ensure training and recruitment support activities adhere to company policies and BNM regulations.

Prepare relevant reports and documentation for audit or management review.

Perform any ad-hoc tasks or assignments as directed by CMG Management.

Job Requirement

Diploma or Degree in Business Administration, Human Resources, Training & Development, or relevant fields.

Certification in Learning & Development, Training or Instructional Design is an advantage.

Minimum 8 years’ experience in training or learning & development, preferably in financial services or credit-related functions.

Familiarity with credit management, collection operations, or regulatory training requirements is preferred.

Strong facilitation and presentation skills (online & in-person).

Proficient in Microsoft Office (especially Excel and PowerPoint).

Able to design engaging training materials and assessments.

Strong interpersonal, communication, and coordination skills.

Good analytical and reporting capabilities.

Able to manage multiple priorities and work independently under pressure.

About AEON Credit Service (M) Berhad

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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Manager - Training & Development (Credit Management Group) • Kuala Lumpur, Kuala Lumpur, Malaysia