Talent.com
This job offer is not available in your country.
Ecommerce Customer Service Admin

Ecommerce Customer Service Admin

PTT Outdoor (MY) Sdn BhdIpoh, Perak, Malaysia
1 day ago
Job description

Are you driven, results-oriented, and a team player?

With 100,000 customers all over Malaysia, PTT Outdoor's mission is to inspire adventure in every single person We're building a dream team where all your colleagues are extraordinary at what they do and are highly effective collaborators. It's on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading (Or else, click away)

What You'll Do

We're looking for an extraordinary Online Customer Service Admin to deliver the best customer service experience possible. In addition to customer service, you'll also be responsible for updating our product listings across all marketplace channels.

Your Responsibilities

  • Manage and respond to customer enquiries through :
  • WhatsApp
  • Email
  • Social Media

Marketplace Chats

Upload and manage customer orders to ensure smooth processing.

  • Handle after-sales service, including :
  • Return and refund inquiries
  • Checking eligibility for returns

    • Coordinating with the team for exchanges and refund processes

    Coordinate with internal teams (product, warehouse, content) to provide correct and helpful responses (e.g., videos, how-to guides).

    Perform follow-ups for :

  • Customer enquiries that require a delayed response or further info
  • Ongoing issue resolutions
  • Pending return / refund cases

    • Unpaid or pending payments

    Actively participate in the community WhatsApp group to coordinate cases, updates, and urgent matters.

  • Escalate unresolved or sensitive issues to the appropriate team member / manager.
  • Keep accurate records of customer communications and updates for reference and reporting.
  • Update and maintain product listings across all our marketplace channels (e.g., Shopee, Lazada, etc.), ensuring information is accurate, complete, and up-to-date.

    • Who You Are

  • You don't need to know everything about our industry (even we don't). But the work is challenging, fast-paced, and always on the bleeding edge.
  • You have a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
  • You thrive in an environment where there are constrained resources, and product / market fit is just being established.

    • If you feel that "Hey, I am the one" after reading all the above, please do submit your application

    Job Type : Full-time

    Pay : RM1, RM2,200.00 per month

    Benefits :

  • Professional development

    • Application Question(s) :

  • Describe your experience managing customer inquiries and after-sales issues across multiple channels (e.g., WhatsApp, email, social media, marketplace chats). How do you ensure timely and effective responses?

    • Work Location : In person

    Create a job alert for this search

    Customer Service • Ipoh, Perak, Malaysia