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Client Lifecycle Management - KYC Case Management Analyst (AVP)
Client Lifecycle Management - KYC Case Management Analyst (AVP)Deutsche Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
Client Lifecycle Management - KYC Case Management Analyst (AVP)

Client Lifecycle Management - KYC Case Management Analyst (AVP)

Deutsche Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Client Lifecycle Management - KYC Case Management Analyst (AVP)

Overview

The KYC APAC Regional Case Management team plays an important role in APAC KYC Ops, collaborating with KYC production teams to ensure KYC reviews and remediation are conducted timely and in compliance with regulatory requirements. The team provides robust governance and tight tracking to ensure monthly KPIs are met, through close collaboration with regional branches (production team).

What we will offer you

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Deutsche Bank is committed to providing an environment with your development and wellbeing at its center.

  • Flexi Work Arrangement
  • Competitive salary
  • Medical and life insurance coverage
  • Annual leave
  • 26 weeks of Primary Caregiver leave and 16 weeks of Non-Primary Caregiver leave

Your Key Responsibilities

The key tasks of this role include, but are not limited to the following :

KYC Case Management and Analysis

  • Perform KYC progression analysis for generating reports on a periodic basis
  • Blocker clearance – connect with production and provide guidance to resolve challenges that block progress
  • Investigate and analyze data to translate it into meaningful reports
  • Prioritize streams of review (HR, LR20%, NRD, RHP, etc.)
  • Offline completion processing
  • Problem Solving & Production Process Improvement

  • Understand key stakeholder KYC review and remediation challenges and provide appropriate KYC technical resolutions (strategic and tactical as appropriate)
  • Analyze available KYC business information from existing tools to identify opportunities to improve timeliness and productivity
  • Participate in regional KYC production meetings to resolve blockers and share governance updates
  • MIS Function

  • Coordinate with regional production teams and Data MI Analysts to gather data requirements, support data quality, and establish data management and data governance processes
  • Generate and distribute management reports accurately and timely when needed
  • Serve as the go-to person for MIS artefacts available to production teams to facilitate smooth operations and maintenance
  • Ensure traceability of data and perform deep dives to resolve issues, self-solving or collaborating with stakeholders
  • Provide recommendations to update MIS to improve reporting efficiency and consistency
  • Provide strong reporting and analytical support to management
  • Coordinate the generation of periodic and ad hoc reports as needed
  • Suggest Tableau Dashboard builds when required for monitoring KYC operations performance
  • Provide timely SQL-based information extraction when needed
  • Other coverage

    Full KYC end-to-end exposure and participation in supporting files review in progress, missing in transition and backend correction through Break Resolution Forum.

    Skills and Experience

  • KYC experience across multiple jurisdictions (where possible)
  • Business process improvement experience with strong root-cause analysis
  • Analytical mindset with ability to interpret data and statistics to inform strategy
  • Data modelling — integrate data from multiple sources to standards and best practices
  • Statistical knowledge — analyze historical data for forecasting and root cause analysis
  • Interpersonal skills — ability to interact with stakeholders to implement technology solutions and process improvements
  • Strong writing skills for complex reports and analysis
  • Experience with data tools (preferred but not mandatory) : Tableau / Power BI, SQL, Alteryx / Looker, Python, Excel and Access / VBA, Power Platform
  • Educational and Other Qualifications

  • Bachelor's degree in Business Administration, Finance, or related field
  • Experience in banking with strong KYC knowledge
  • Analytical and problem-solving skills with strong written and verbal communication
  • 5+ years of experience in KYC with exposure to MI, Data Analytics, or related field
  • Strong analytical and problem-solving abilities
  • Excellent communication and presentation skills
  • Ability to work independently and as part of a team
  • Strong understanding of business principles and practices
  • Proficiency in Microsoft Office, SQL, and Power BI
  • How we’ll support you

  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • Training and development to help you excel in your career
  • About Deutsche Bank and Diversity

    Deutsche Bank is a leading German bank with strong European roots and a global network. We value diversity and inclusion and are committed to creating a working environment that is diverse, supportive and welcoming of different views. We promote flexible work arrangements and initiatives to support employee wellbeing and development. We strive to create a culture where people can excel together, act responsibly, think commercially, take initiative and collaborate. We welcome applications from all backgrounds and are committed to a positive, fair, and inclusive work environment.

    Seniority level

  • Not Applicable
  • Employment type

  • Full-time
  • Job function

  • Management and Manufacturing
  • #J-18808-Ljbffr

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    Management Management • Kuala Lumpur, Kuala Lumpur, Malaysia

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