Customer Service Team Lead (Mand Eng - Johor)

Overview

Customer Service Team Lead (Mand Eng - Johor) role at Agensi Pekerjaan JobScoper Sdn. Bhd. Job title : Customer Service Team Lead (Mand Eng - Johor) Responsibilities

Lead, mentor, and develop a high-performing team. Set goals, track performance, and drive continuous improvement. Manage market team operations while liaising with global and cross-functional teams. Deliver projects with data analysis, research, and strategic recommendations. Provide insights, influence team strategy, and advocate for user needs through effective communication. Qualifications

Diploma / Degree or above. Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese. At least 1 year of team management experience in a BPO / Contact Centre, preferably in e-commerce / marketplace. Strong strategic thinking, analytical, and problem-solving skills with a passion for user experience. Good organizational, coordination, and team motivation abilities; able to work under pressure. Willing to work onsite at Medini 9, Iskandar Puteri, Johor. Job Benefits

Allowance Provided EPF / SOCSO Annual Leave / Sick Leave 5 working days Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries

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