Customer Service Representative

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
• Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
• Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
• Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
• Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
• Maintain and update customer records in the system with precision and attention to detail.
• Ensure compliance with data privacy policies while handling sensitive customer information.
• Stay updated on products, services, and promotions to provide relevant and informed assistance.
• Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

LOCATION

Petaling Jaya & Cyberjaya.

WHY JOIN US

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