Company description
GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.
Located at the heart of the upmarket and affluent Damansara neighbourhood, IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. IPC Shopping Centre is a place where people want to return to, over and over again. It is a centre where people can enjoy more than just transactional experiences and bright smiles and laughter are brought to shoppers.
Job description
Managing the Information Counter
- To man the i-counter and assist customers with enquiries and provide accurate information as well as information about activities happening in the centre.
- To manage and monitor all common facilities and common areas to ensure they are in good condition and well maintained.
- To manage and monitor all Family Friendly Services e.g. maintain the hygiene of Power Scooter, Wheelchair, Baby stroller, etc.
- To ensure that all customer / tenant complaints are addressed to the relevant department. Follow up on feedback forms and responses.
- To be the main liaison between tenants and the management on daily operational matters.
- Distribute management correspondence / circular / information to tenants.
- To record lost and found items in the centre, and send to Security if not claimed at end of business day.
- Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle.
- Making general announcements over the public announcement system.
- Interacting with customers and attending to their queries and feedback.
- Attend to enquiries and requests from phone calls / e-mails / WhatsApp and others in a professional and prompt manner, provide timely updates and responses to both customers and management.
- Manage the redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives, including providing regular status updates to management.
- Conduct daily stock and inventory checks of all premiums, including reporting to the marketing department.
- Recommend, promote and educate customers on the benefits of loyalty programs to meet customers’ needs and objectives.
- Familiarize with and support the day-to-day operations and administration of all loyalty programs through the CRM system, as well as EV charging stations, Traffas workpods, and RBBC, according to the SOP and policy.
- Manage loyalty membership programs, promotional campaigns, activities, inventory allocation and tracking of reward redemption.
- Manage the on-site customer experience at EV charging stations, Traffas work pods, and handle inquiries regarding RBBC. This includes reporting to the management team and following up with customers.
- Conduct sharing sessions related to customer service in coworker meeting forums.
- Coordination with Marketing Department : Be alert and informed of all promotion activities and events happening in the centre. Update Supervisors on promotions offered by tenants. Any ad-hoc duties as may be assigned from time to time.
Qualifications
Minimum of SPM and above.Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.Experience in customer relations / tele-marketing / front desk / other related field.Strong interpersonal skills.Must be a team player, pleasant personality and a people person.Able to work on shift, weekend and public holidays.More Information
Please apply by 10-November-2025.
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