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Customer Relations Officer (i-Counter) at IPC Shopping Centre

Customer Relations Officer (i-Counter) at IPC Shopping Centre

IKEA GruppePetaling Jaya, Selangor, Malaysia
1 day ago
Job description

Company description

GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.

Located at the heart of the upmarket and affluent Damansara neighbourhood, IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. IPC Shopping Centre is a place where people want to return to, over and over again. It is a centre where people can enjoy more than just transactional experiences and bright smiles and laughter are brought to shoppers.

Job description

Managing the Information Counter

  • To man the i-counter and assist customers with enquiries and provide accurate information as well as information about activities happening in the centre.
  • To manage and monitor all common facilities and common areas to ensure they are in good condition and well maintained.
  • To manage and monitor all Family Friendly Services e.g. maintain the hygiene of Power Scooter, Wheelchair, Baby stroller, etc.
  • To ensure that all customer / tenant complaints are addressed to the relevant department. Follow up on feedback forms and responses.
  • To be the main liaison between tenants and the management on daily operational matters.
  • Distribute management correspondence / circular / information to tenants.
  • To record lost and found items in the centre, and send to Security if not claimed at end of business day.
  • Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle.
  • Making general announcements over the public announcement system.
  • Interacting with customers and attending to their queries and feedback.
  • Attend to enquiries and requests from phone calls / e-mails / WhatsApp and others in a professional and prompt manner, provide timely updates and responses to both customers and management.
  • Manage the redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives, including providing regular status updates to management.
  • Conduct daily stock and inventory checks of all premiums, including reporting to the marketing department.
  • Recommend, promote and educate customers on the benefits of loyalty programs to meet customers’ needs and objectives.
  • Familiarize with and support the day-to-day operations and administration of all loyalty programs through the CRM system, as well as EV charging stations, Traffas workpods, and RBBC, according to the SOP and policy.
  • Manage loyalty membership programs, promotional campaigns, activities, inventory allocation and tracking of reward redemption.
  • Manage the on-site customer experience at EV charging stations, Traffas work pods, and handle inquiries regarding RBBC. This includes reporting to the management team and following up with customers.
  • Conduct sharing sessions related to customer service in coworker meeting forums.
  • Coordination with Marketing Department : Be alert and informed of all promotion activities and events happening in the centre. Update Supervisors on promotions offered by tenants. Any ad-hoc duties as may be assigned from time to time.

Qualifications

  • Minimum of SPM and above.
  • Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.
  • Experience in customer relations / tele-marketing / front desk / other related field.
  • Strong interpersonal skills.
  • Must be a team player, pleasant personality and a people person.
  • Able to work on shift, weekend and public holidays.
  • More Information

    Please apply by 10-November-2025.

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    Customer Officer Ipc • Petaling Jaya, Selangor, Malaysia