Associate II - Marketing

Associate II - Marketing role at UST .

Role Description

Support and enable Marketing department, providing business program marketing support including but not limited to :

• Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaign
• Developing full year co-marketing framework and managing the approval process and plan globally
• Program Training
• Noncompliance-work with IIP finance for resolution of compliance queries
• Localization of content
• Provide marketing assistance to customers using effective communication, listening and comprehension skills
• Solve problems within agreed quality standards using a good understanding of customer and the client\'s relationship
• Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
• Familiarizes self with the company partner marketing programs
• Help to provides solutions / suggestion to customer, following a set of SOP
• Provide good customer service experience to customers
• Work on the client\'s program tools and make necessary entries
• Understand and respect language and country nuances when talking with the customers in different countries
• Provide L1 support such as manage daily queries / tickets, troubleshooting basic technical issues (access permission), handle customers onboarding.
• Client management, customer service – from US and Latin America
• Qualifications : Degree holder in any field. Marketing or Accounting / Finance degree holders preferred.
• Able to speak any of the languages - English + Spanish / French / Persian / Russian / Portuguese
• At least 1-2 years working experiences in Marketing / Finance and related fields. Fresh graduates and expats are welcomed.
• Advertisement background will be an advantage.
• Good reporting especially Excel or Power BI.
• Experience work in multinational company environment.
• Positive attitude and able to drive the issue until resolved.
• Able to deliver training to the customer
• Willing to work from 11pm-8am, Monday till Friday, flexible to work in extended hours whenever required occasionally.
• Willing to work remotely, and commit to be onsite whenever required within Kuala Lumpur / Selangor
• Willing to be based in Kuala Lumpur / Selangor

Skills

Escalation Management, Marketing Analysis, Excel, Power BI

Seniority level

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