Contract : 12 month + Renewable
Payroll : Under GoKardz
MISSION
The
Senior Solution Architect Consultant
is responsible for overall architecture ownership and governance for enterprise solutions within a specific customer environment. This includes capacity and availability management across the customer's infrastructure.
The role involves ownership of lifecycle management and technology roadmap planning with a focus on innovation. The Senior Consultant will engage with senior-level customer stakeholders to provide strategic and technical advice and will oversee quality assurance for consulting services, including solution assessments, design, and implementation.
They will lead technical design efforts, ensure delivery of high-quality technical solutions, and contribute to advisory consulting services across a range of digital domains.
REPORTING LINE
- Reports to : Head of Consulting – ASEAN, Japan and Korea
KEY RESPONSIBILITIES
Maintain overall architecture ownership and governance for all solutions within a particular customer environment.Ensure life-cycle management and technology roadmap planning with a focus on solution innovation.Assess feasibility, identify, and clarify technical, delivery, and operational risks for proposed new technologies and services.Provide governance and quality assurance for the delivery of all technical services.Lead and deliver consulting services when required, including development ofHigh-Level Designs, Low-Level Designs, Site Migration Plans
, and communication and liaison with other stakeholders to ensure successful implementation.
Ensure best practice is leveraged in providing the solutions and services to target accounts.Establish structure and contribute material for knowledge management so that we become a learning organisation — ensuring success is replicated and mistakes are not repeated.Advanced knowledge and expertise providing support to customers on all services, transferring customers' requirements into a solution based on available products, solutions, and services. Owns quality assurance for all low-level technical design from concept to subsequent implementation; and when required, responsible for design, configuration, testing, and commissioning of solutions.Maintain a high degree of technical knowledge of all relevant products, solutions, and services. Use this knowledge to ensure that all proposed designs are commercially and technically viable solutions for the customer.Responsible for governance and oversight, ensuring technical management of deployment issues and problems. Note and ensure escalation within product teams, and service developments required to meet customer needs.Ensure adoption of Professional Services (PS) processes, methods, and tools throughout Australasia.Identify and create business opportunities for target customers and prospects.When required, participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required. Supports in the development of customer SLAs.Stay abreast of technical issues, options, and advancements within the internetworking industry relevant to the product and services portfolio.Provide a consistently high-quality technical service to target customers ensuring that customer satisfaction is maintained or improved.Ability to liaise with customers unaccompanied and be a recognized authority on the organization's products and services.Provision of skilled presentations to prospective customers on the technical solutions and services offered with minimum support.Responsibility for all aspects of the technical compatibility of customer requirements with the products and services offered.KNOWLEDGE, SKILLS, CERTIFICATIONS AND EXPERIENCE
Abilities and Profile
Ability to engage and partner with customers at high-level governance and detailed technical level :
Must be highly customer-focused and willing to champion the customer needs throughout the organisationEngage and partner with customer at all levels, including high-level governance and at a detailed technical levelEnsure delivery of solutions which provide high value throughout the full life cycle of the contractDeliver high-value consulting services as appropriateWork with and enhance key partner and vendor relationships as required to deliver fully integrated solutionsProfile
Good problem-solving, organisational, and communication skillsMust be capable of working across cultural boundariesPositive thinker, confident, presentable, enthusiastic, resilientAble to multi-task, take ownership, prioritise and meet deadlinesNo difficulties travelling internationallyCapable of building and maintaining good relationshipsCapable of working in a matrix organisationCapable of mentoring and leading less experienced technical staffEDUCATION, QUALIFICATIONS, AND CERTIFICATIONS
Engineering Degree or similar in relevant technical fieldVendor certifications (e.g., Juniper, Z-Scaler, Cisco)Consulting practitioner certification (such as TOGAF or similar)EXPERIENCE
12+ years related work experience in customer-facing organizations within the telecom or IT industry or equivalentExperience and / or knowledge of the following key technologies :Network, Security, Infrastructure, Cloud
