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(Native Chinese) Chat Support Consultant, crypto (Remote)

(Native Chinese) Chat Support Consultant, crypto (Remote)

SupportYourAppMuar, Johor, Malaysia
17 hours ago
Job description

Overview

(Native Chinese) Chat Support Consultant, crypto (Remote)

Passionate about blockchain technology and the future of digital finance? Join our team as a Chat Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

  • Native Chinese and strong English proficiency (minimum B2; C1 preferred)
  • At least 6-12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment / banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage

    • Benefits and Perks

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • Terms of benefits may vary by engagement type; specific terms will be defined in your agreement if selected

    • Who are we?

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team with care and foster a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!

    Visit our website :

    Disclaimer : We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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