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Overnight Lifestyle Manager Mandarin & Cantonese Speaker (Remote, Malaysia)

Overnight Lifestyle Manager Mandarin & Cantonese Speaker (Remote, Malaysia)

Ten Lifestyle GroupKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
9 days ago
Job description

Location : Malaysia (Fully Remote)

Languages : Cantonese, Mandarin & English (Fluent)

Shift Hours : 10 : 00 PM – 7 : 00 AM MYT, Monday to Sunday, including Public Holidays

Join the World’s Leading Luxury Lifestyle Company

Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?

As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.

At Ten Group, no two days are ever the same. You'll be part of a global network of service experts, powered by innovative technology and driven by human connection.

What You’ll Be Doing

  • Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
  • Communicate confidently and professionally with members via phone, chat, and email.
  • Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
  • Proactively recommend services and experiences aligned with member preferences and past usage.
  • Collaborate with internal teams to ensure seamless execution and follow-up on every request.
  • Translate and localize member communications where needed (Mandarin / Cantonese).
  • Maintain strong documentation in our internal CRM systems.

What We’re Looking For

  • Fluency in Cantonese, Mandarin & English (both spoken and written)
  • Strong customer service experience, ideally in luxury, hospitality, or concierge services
  • Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests
  • Calm and professional demeanor, even under pressure
  • Independent, self-motivated, and accountable – especially in a remote, overnight setting
  • A passion for solving problems, helping others, and exceeding expectations
  • Familiarity with APAC markets, especially Greater China, is a plus
  • Experience supporting high-net-worth or VIP clients is highly valued

    • Working Hours

  • This is a full-time remote position based in Malaysia
  • Working hours : 10 : 00 PM to 7 : 00 AM (MYT), including weekends and public holidays
  • You must have the legal right to work in Malaysia

    • Requirements

  • Fluency in Mandarin, Cantonese, and English (spoken and written).
  • Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.
  • Strong ability to work independently and deliver high-quality results with minimal supervision.
  • A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.
  • Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.
  • Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously.
  • Strong attention to detail and a drive to meet deadlines and maintain high standards.
  • Enthusiasm for working in a complex, fast-paced, and dynamic environment.
  • Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.

    • Additional Attributes :

  • Adaptability to change and evolving environments.
  • Ability to work independently while demonstrating accountability.

    • Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10 : 00pm-7 : 00am local time, Monday to Sunday, including Public Holidays

    Please note : This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.

    Benefits

    Why You’ll Love Working Here

  • Global exposure : Work with colleagues and members from around the world
  • Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients
  • Generous rewards :
  • Monthly “Treats on Ten” (surprises on the 10th of every month!)
  • 3 extra days of annual leave in your 3rd year
  • 1 full month of paid sabbatical leave every 5 years
  • Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure
  • Work-from-anywhere holiday program (use any of our 20+ global offices)
  • A workplace that celebrates diversity , values your ideas, and invests in your development

    • Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

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