Senior Content Risk Auditor - Mandarin Speaker

About the Role

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross-border e-commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform-related risks. Projects in this role will position you as a specialist decision-maker on critical global e-commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.

Your work will touch upon : Cross-Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description

• Audit & Review Content : Perform comprehensive risk audits of product listings across the e-commerce platform, specifically focusing on content related to :
• Prohibited & Controlled Goods : Identifying and flagging items restricted by law or platform policy.
• Intellectual Property Rights (IPR) : Detecting potential infringements such as trademark and copyright violations.
• Product Safety : Ensuring listings adhere to mandatory safety standards.
• Compliance and Regulatory Content : Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
• Conduct Quality Control (QC) Inspections : Systematically execute random sampling inspections across various high-priority auditing scenarios to ensure accuracy and compliance across our audit vendors :
• Daily Audit Sampling : Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
• Vendor QC Sampling : Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
• Priority Audits : Perform random sampling inspections on time-sensitive, high-risk audit streams, particularly those concerning sanctions and customer complaints.
• Decision Making : Make well-balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.
• Documentation and Feedback : Document audit findings clearly, identify trends and patterns in non-compliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement : Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

Qualification & Experience

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