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UI / UX Manager - Telco Enterprise Order Management

CSGJohor Bahru, Johor, Malaysia

5 hours ago

Job description

Overview

UI / UX Manager - Telco Enterprise Order Management at CSG. This role leads the design practice and elevates the overall product experience for the Q&O platform, an order management and quoting system used in enterprise environments.

About CSG

CSG is a multinational SaaS platform company headquartered in the United States with employees globally. We design solutions that help brands create differentiated customer experiences. We value diversity, continuous learning, and collaboration across global teams.

Role and Responsibilities

We’re seeking an experienced UI / UX Manager who can lead our design practice and deliver a scalable, intuitive product experience. This hands-on design leader will balance people leadership, strategic thinking, and delivery execution in enterprise SaaS contexts (Telco, CPQ, BSS, Order Management, Banking / Financial Services or Logistics).

What you will do :

Define and deliver the design vision for the Q&O platform.
Lead and mentor a distributed team of UI / UX Designers.
Build and maintain scalable design systems in Figma.
Stay hands-on with prototyping, research, A / B testing, and usability validation.
Champion DesignOps, accessibility, and usability across the product lifecycle.
Collaborate with Product & Engineering to ensure timely delivery of designs.

Requirements

Core requirements include leadership experience and a strong design background in enterprise SaaS :

7+ years in UI / UX design, with at least 3 years in a leadership or management role.

Proven track record in B2B SaaS or enterprise platforms (Telco, CPQ, BSS, Order Management, Banking / Financial Services strongly preferred).

Ability to balance leadership with hands-on design (prototyping, user research, A / B testing, usability validation).

Experience building and scaling design systems in Figma or equivalent tools.

Strong knowledge of DesignOps frameworks and scaling design maturity.

Customer-centric mindset with proven ability to translate insights into actionable design outcomes.

Excellent communication skills with the ability to influence across Product, Engineering, and Executive leadership.

Experience collaborating with global, distributed teams across time zones.

A strong portfolio showing leadership impact and hands-on design execution.

Why Join Us?

Lead and evolve the design function for a flagship global SaaS product.

Balance leadership with hands-on craft to impact user experience.

Influence how Tier-1 Telco and Enterprise customers manage complex workflows.

Collaborate in a flexible, diverse, and global workplace.

Access structured professional development and clear career progression.

Employee Benefits

Remote-friendly policy : 100% remote with occasional in-person workshops (e.g., Bali, Melbourne).

Twice-yearly workshops in Bali, Indonesia for team activities, training, and collaboration.

Two paid volunteer days per year to support community organizations.

Location

Location(s) : Malaysia Remote, Indonesia Remote

Accommodation and Accessibility

If you need accommodations during the application process due to disability, contact us at or We provide accommodations for employment and interviewing.

Guiding Principles

Impact : Empower others and achieve great things when focused on a goal.

Integrity : Do what’s right for customers and people with trust and respect.

Inspiration : Be bold, innovate, and test ideas without fear of failure.

Our Story

CSG enables brands to build unforgettable experiences. For over 40 years, our technologies and people have helped solve complex business challenges in today’s digital economy. We are committed to integrity, innovation, and impact across our locations.

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Manager Management • Johor Bahru, Johor, Malaysia