Mandarin Trainer for Customer Service
Two95 International Inc.penang, Kedah, MY30+ days ago
Job type
- Quick Apply
Job descriptionDegree in discipline or equivalent diploma 3 years customer service experience with minimum 1 year training experience Fast learner and independent Minimum bi-lingual proficiency. Language proficiency in English and Mandarin is mandatory. Customer Service knowledge and / or experience is strongly preferred. Proven experience as corporate trainer in the customer service industry is a plus. Understanding of effective teaching methodologies and tools. Willingness to keep abreast of new techniques in corporate training. Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset. Affluent communication, presentation, and public speaking skills. Organizational and time management abilities. Critical thinking, analytical and decision-making abilities
Job Title -Trainer
Language - Mandarin
Reporting to Training Manager
Location - Penang
Responsibilities
- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
Requirements
Requirements
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Customer Service Mandarin • penang, Kedah, MY
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