IT Operations Lead

Job Summary : The IT Operations Lead is responsible for managing and ensuring the smooth operation of IT infrastructure, end‑user support, business applications, and cloud contact center systems. This role oversees the IT Helpdesk team, manages vendor relationships, and ensures high‑quality IT service delivery across the organization. The ideal candidate is a hands‑on leader with strong technical capability, vendor management skills, and a proven track record in IT operations and application support.

Job Responsibilities :

IT Operations & Infrastructure Management

• Oversee day‑to‑day IT operations (locally & globally), ensuring system reliability, high availability, and optimal performance.
• Manage IT infrastructure including servers, networks, endpoints, cloud platforms, and security tools.
• Monitor system health, troubleshoot issues, and ensure timely resolution of operational incidents.
• Maintain IT operational policies, SOPs, asset inventories, and documentation.
• Ensure backup, disaster recovery, and business continuity processes are enforced and tested.

IT Helpdesk Leadership

IT Governance, Security & Compliance

Qualifications

Kuala Lumpur City Centre, Kuala Lumpur, MY

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