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Primary Support Engineer, SAP BASIS – HANA （Japanese speaker)

Primary Support Engineer, SAP BASIS – HANA （Japanese speaker)

Rimini StreetSelayang Municipal Council, Selayang Municipal Council, Malaysia
29 days ago
Job description

Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

Position Summary

The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP applications as part of Rimini Street’s global customer support team. The role is responsible for researching, troubleshooting and supporting multiple client architectures and implementations for global clients using 4.x, ECC and S4 HANA environments.

Responsibilities

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP application functionality and technology.
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high‑quality customer experience.
  • Provide remote‑based functional support & training for your specialist SAP modules.
  • Support client customizations, sharing implementation and best‑practice advice.
  • Develop application break fixes for critical product defects.
  • Create scripts to identify, analyze and correct data issues.
  • Manage one or more key assigned accounts as a technical / functional advisor.
  • Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity.
  • Be a proactive contributor to the support organization which runs 24x7x365, requiring flexible hours including evenings, weekends, holidays and monitoring email regularly outside standard business hours.
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
  • Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

Education & Certification

  • Bachelor’s Degree in Computer Science or related field or equivalent experience.
  • SAP certification(s) preferred.

    • Experience

  • 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration / 2JEE / ABAP (Dual‑stack), including System Administration, User Administration, Content Administration.
  • 5+ years direct support of application end‑users in a corporate environment.
  • 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development.
  • 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development.
  • Experience in SAP HANA configuration, installation and administration, including HANA DB, HANA Client & HANA Studio.
  • Experience in SAP Migrations to HANA using latest tools like DMO and SUM.
  • Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring.
  • Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.).
  • Strong knowledge of SAP HANA SPS03 / 10 including hands‑on working experience in HANA Modeling.
  • Hands‑on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured / unstructured data from different source systems into HANA.
  • Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application Incident Management, technical operations. Landscape Transformation, Upgrade Management etc.
  • Working knowledge of multiple operating systems (AIX, Linux, Windows etc.).
  • A track record of successful roles in several SAP implementation or upgrade projects.
  • Deep working knowledge and understanding of supporting business processes.
  • Analytical, logical problem resolution skills.
  • Knowledge of localizations : architecture, implementation and key functionality.
  • Expertise with SAP R / 3, ECC, SAP NetWeaver, SAP Knowledge Management including full life‑cycle implementation experience, configuration and administration of the application.
  • Knowledge of maintenance / patching mechanics and SAP architecture.
  • Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA‑based development including portal content, Dynpro content and KM content.
  • Demonstrable history solving complex problems across multiple modules.
  • Proficient in setup of Source System for BW, BEx Web in NW20004s.
  • Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio).
  • Excellent knowledge about administering and managing SAP J2EE Web Application Server.
  • Excellent knowledge of the tools : J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications.
  • Portal User Management Engine (UME) configuration with SAP R / 3, LDAPs.
  • Single Sign‑On Configuration between Portal and the SAP Systems.
  • Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration.
  • Configuring cluster installations for load balancing.
  • Installation and configuration of Apache as the Reverse Proxy.
  • Installed and configured TREX.
  • Knowledge in backup / recovery scheme for the portal.
  • Major OS / DB platforms for SAP solutions.
  • SAP Basis Components on SAP NetWeaver (AS ABAP, AS Java, BW, PI, EP) and Business Solutions.
  • Technical administration of BusinessObjects.
  • Technical administration of Archiving for SAP.
  • SAP HANA Administration.
  • RCA for all kinds of problems.
  • Performance analysis.
  • Security – User authorization, SSO, SSL.
  • Strong knowledge of key application functionality, tables and relationships.
  • Deep knowledge of SAP customization / extension methodologies.

    • Skills

  • Superb trouble‑shooter skills and tenacity in problem solving.
  • Passionate focus on customer support and the ability to build long‑term, successful working relationships with clients.
  • Excellent interpersonal, presentation and communication skills – verbal & written.
  • Attention to detail and the ability to learn quickly.
  • Extreme focus on client satisfaction.
  • Demonstrated ability to work independently and as part of a team.
  • Ability to work calmly and professionally in high‑pressure situations.
  • The ability to work remotely from a home‑based office in a virtual environment.

    • Desired Qualifications

  • The best candidates will have extensive knowledge of multiple SAP and OpenText modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x & 7.x, NW 2004s, ECC, NetWeaver 7.x) including proficiency with SAP product module / suite business processes, navigation mechanics, configuration requirements, integration with other modules and underlying technology.
  • Knowledge of SAP Industry Solutions.
  • Knowledge of any country‑specific solutions.
  • A consulting background.
  • Experience with localizations and global implementations.
  • Experience on Cordys Quality Navigator, Developer Studio, Documentum, Ecosystem, OCR, eDocs, Electronic signatures, Encase investigator, Exceed, Extended ECM for SAP, Legacy Exstream, Output Server, Streamserve, trusted content server, Web reports XML workflow extensions.

    • Why Rimini Street?

    We hire only the best, most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top‑performing team members. Our culture is built around the Four Cs : Company, Colleagues, Clients and Community. We are committed to creating a diverse and inclusive environment and are proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

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    Support Engineer • Selayang Municipal Council, Selayang Municipal Council, Malaysia