QA (E-Commerce) Need Experience

Join to apply for the QA (E-Commerce) Need Experience role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Responsibilities

• Monitor, evaluate, and assess customer interactions (calls, chats, emails) to ensure service quality meets client and company standards.
• Conduct audits on order processing, returns, refunds, and dispute resolution to maintain compliance with ecommerce policies.
• Identify process gaps, errors, or non-compliance in customer support and recommend corrective actions.
• Provide regular feedback, coaching, and support to agents for performance improvement.
• Prepare and maintain QA reports, dashboards, and quality scores for management and client review.
• Collaborate with Team Leads and Operations Managers to develop training materials and quality guidelines.
• Ensure compliance with data security, fraud prevention, and ecommerce regulations.
• Analyze customer feedback and trends to improve service delivery and enhance customer satisfaction.

Qualifications

Benefits

Seniority level

Employment type

Job function

Industries

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