IT Support Representative

Company Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years! As the global leader in supply chain data management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team.

Position Summary The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, triages technical requests and troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized.

Key Requirements & Responsibilities

Configure and setup technology systems for Assent team members

Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with Employee Experience

Manage and monitor systems accounts and the review of such accounts as set out in the Account Review and System Monitoring policy

Provide IT system and hardware support to Assent Inc. stakeholders

Support specific cloud systems used by the corporation

Place orders and receive IT equipment shipments, making deliveries to / from the Assent office as needed

Maintain asset inventory and software licensing

Manage user accounts

Manage and troubleshoot office network

Monitor specific processes and reporting status

Provision and de-provision the office access for users

Triage and escalate technological request / puzzles outside of the scope of responsibility to their appropriate stakeholders

Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values

Ability and willingness to work on-site at George Town (Penang) office regularly

Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

This is not an exhaustive list of duties. Responsibilities may be altered and / or added from time to time to meet business needs.

Qualifications Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

5+ years of demonstrated experience supporting Windows and macOS operating systems

Proficiency in the use of Google Workspace

Experience supporting both local and remote users

Experience with network troubleshooting

Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact

Passion for providing high quality service and support

Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders

You are diligent and detail-oriented- you pay high attention to detail and you double-check everything

You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment

You have a strong work ethic - you are self-motivated and dedicated to finding a solution

You are a critical thinker and will always work towards providing solutions.

Ability to work independently to problem solve and seek out efficiencies and improvements

Sound judgment and decision-making abilities

Well-organized and able to work under deadlines and multiple projects

You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them

You are energized by solving challenging technology related puzzles

You are naturally curious about technology or how things work

Focused on the big picture –not just the user impact

Have strong organizational and planning skills

You are proactive about communication

Reasonable Accommodations Statement : To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

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