Customer Specialist MandarinDevloit • Cyberjaya, Selangor, Malaysia

Customer Specialist Mandarin

Devloit • Cyberjaya, Selangor, Malaysia

3 days ago

Job description

Senior Recruitment Consultant II APAC Hiring II urgent hiring for Mandarin,Japanese,Korean,Thai

Shift-Rotational (incl. weekends and public holidays)

Qualifications

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage; fresh graduates welcome.

Strong communication and problem‑solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work rotational shifts including weekends and public holidays.

Based in Johor or willing to relocate.

What We Offer

Competitive salary and benefits package.

Paid training and career development opportunities.

A supportive and diverse work environment.

Opportunities to grow within the company.

Responsibilities

Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.

Provide accurate information, solutions, and assistance to customers.

Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.

Document customer interactions and update records in the system.

Escalate complex issues to the relevant teams when necessary.

Work closely with team members and supervisors to achieve performance targets and service level agreements.

Maintain a positive and customer‑first attitude at all times.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

Outsourcing and Offshoring Consulting

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Specialist Mandarin • Cyberjaya, Selangor, Malaysia

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