No longer accepting applications
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Ten GroupGelang Patah, Johor, Malaysia30+ days ago
Job descriptionFluency in Cantonese, Mandarin & English (both spoken and written) Strong customer service experience, ideally in luxury, hospitality, or concierge services Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests Calm and professional demeanor, even under pressure Independent, self-motivated, and accountable – especially in a remote, overnight setting A passion for solving problems, helping others, and exceeding expectations Familiarity with APAC markets, especially Greater China, is a plus Experience supporting high-net-worth or VIP clients is highly valued This is a full-time remote position based in Malaysia Working hours : 10 : 00 PM to 7 : 00 AM (MYT), including weekends and public holidays You must have the legal right to work in Malaysia Fluency in Mandarin, Cantonese, and English (spoken and written). Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times. Strong ability to work independently and deliver high-quality results with minimal supervision. A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done. Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively. Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously. Strong attention to detail and a drive to meet deadlines and maintain high standards. Enthusiasm for working in a complex, fast-paced, and dynamic environment. Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus. Adaptability to change and evolving environments. Ability to work independently while demonstrating accountability. Global exposure : Work with colleagues and members from around the world Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients Generous rewards : Monthly “Treats on Ten” (surprises on the 10th of every month!) 3 extra days of annual leave in your 3rd year 1 full month of paid sabbatical leave every 5 years Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure Work-from-anywhere holiday program (use any of our 20+ global offices) A workplace that celebrates diversity , values your ideas, and invests in your development
Overview
Location : Malaysia (Fully Remote)
Languages : Cantonese, Mandarin & English (Fluent)
Shift Hours : 10 : 00 PM – 7 : 00 AM MYT, Monday to Sunday, including Public Holidays
Join the World’s Leading Luxury Lifestyle Company
Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?
As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
At Ten Group, no two days are ever the same. You’ll be part of a global network of service experts, powered by innovative technology and driven by human connection.
Responsibilities
- Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localize member communications where needed (Mandarin / Cantonese).
- Maintain strong documentation in our internal CRM systems.
What We’re Looking For
Working Hours
Requirements
Additional Attributes
Flexibility
Note : This position is a full-time 40-hours-per-week role on a shift basis. The right candidate needs to be flexible in offering services between 10 : 00 PM–7 : 00 AM local time, Monday to Sunday, including public holidays.
Please note : This is a remote role in Malaysia, and we require candidates who have the right to work in Malaysia.
Benefits
Why You’ll Love Working Here
Please have a look our video!
#J-18808-Ljbffr
Create a job alert for this search
Mandarin Speaker • Gelang Patah, Johor, Malaysia
Related jobs
%20LTD.)
- Promoted
Concierge ( Singapore Orchard)
HiltonSingapore The Concierge monitors all services provided by the Concierge and Bell team members and ensure the smooth operation of the Concierge.
As the Concierge, you will be responsible for performing the fol...Show moreLast updated: 6 days ago
- Promoted
Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia
Ten GroupKulai, Johor, Malaysia Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a.In this role, no two days are the same.
You’ll support high-profile members by providing person...Show moreLast updated: 30+ days ago
- Promoted
Overnight Concierge – Remote in Malaysia
Ten Lifestyle ManagementIskandar Puteri, Johor, Malaysia Overnight Concierge – Remote in Malaysia.Deliver World-Class Service to VIP Clients — From the Comfort of Your Home.Mandarin, Cantonese, and English.
Work from Anywhere in Malaysia.Enjoy the flexibi...Show moreLast updated: 14 days ago
- Promoted
Travel Concierge - Trilingual Speaker - Full remote in Malaysia
Ten GroupJohor Bahru, Johor, Malaysia Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant.We’re seeking a dynamic Virtual Travel Consultant specializing in Lifestyle Management to complement our ...Show moreLast updated: 30+ days ago
- Promoted
Concierge Agent
RafflesSingapore Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic c...Show moreLast updated: 6 days ago
- Promoted
BEACH ROAD HOTEL (1886) LTD. - Raffles Hotel Singapore - Chief Concierge
BEACH ROAD HOTEL (1886) LTD.D07 Golden Mile, Middle Road, SG The Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences — leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world...Show moreLast updated: 1 day ago
- Promoted
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Ten Lifestyle GroupJohor Bahru, Johor, Malaysia Location : Malaysia (Fully Remote).Languages : Cantonese, Mandarin & English (Fluent).Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays.
This is a remote role in Malaysi...Show moreLast updated: 30+ days ago
- Promoted
Virtual Travel Concierge - Trilingual Speaker in Malaysia
Ten Lifestyle GroupKulai, Johor, Malaysia Virtual Travel Concierge - Trilingual Speaker in Malaysia.Be among the first 25 applicants for this exciting remote role at Ten Group, a global leader in luxury travel concierge services.As a Virtu...Show moreLast updated: 26 days ago
- Promoted
Concierge (Membership Club)
RECRUIT EXPERT PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Welcome members and assist with all enquiries and bookings.Coordinate facility reservations, events, and partner services.
Handle day-to-day concierge duties including email and phone enquiries.Supp...Show moreLast updated: 15 days ago
- Promoted
BEACH ROAD HOTEL (1886) LTD. - Raffles Hotel Singapore - Concierge Agent
BEACH ROAD HOTEL (1886) LTD.D07 Golden Mile, Middle Road, SG The position is responsible to act as the point of reference for guests who need assistance or information.The Concierge Agent understands guests’ needs and requests and provides them with personal...Show moreLast updated: 1 day ago
- Promoted
D09 Cairnhill, Orchard, River Valley, SG - Concierge - Damai (Chinese-speaking)
GRAND HYATT SINGAPORED09 Cairnhill, Orchard, River Valley, SG We are seeking a highly motivated and customer-oriented Concierge to join our DAMAI team.As the primary point of contact for our hotel guests and members, you will curate exceptional wellness exper...Show moreLast updated: 1 day ago
- Promoted
Travel Concierge - Trilingual Speaker - Full remote in Malaysia
Ten Lifestyle GroupJohor Bahru, Johor, Malaysia Travel Concierge - Trilingual Speaker - Full remote in Malaysia.Join Our APAC Team in Malaysia as a Mandarin & Cantonese‑Speaking Virtual Travel Consultant! Are you passionate about travel and luxu...Show moreLast updated: 30+ days ago
- Promoted
Luxury Service Ambassador
beBeeCustomerSingapore, SG.01, Singapore This is an exciting opportunity to join our team as a.You will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.
We are looking for a skilled and ex...Show moreLast updated: 1 day ago
- Promoted
Concierge / Junior Concierge (Hilton Singapore Orchard) - OUE LIMITED
OUE LIMITEDD09 Cairnhill, Orchard, River Valley, SG As the Concierge, you will be responsible for performing the following tasks to the highest standards : .To guide all Concierge and Bell team members in accordance to hotel standards.Ensure that the ...Show moreLast updated: 30+ days ago
- Promoted
Medical Concierge
PARKWAY HOSPITALS SINGAPORE PTE. LTD.D04 Harbourfront,Telok Blangah, Sentosa Island, SG Responsibilities would include, but not be limited to, the following : .Language & Communication - Provide accurate and fluent interpretation, translation, and communication in Mandarin for patie...Show moreLast updated: 10 days ago
- Promoted
GRAND HYATT SINGAPORE - Concierge - Damai (Chinese-speaking)
GRAND HYATT SINGAPORED09 Cairnhill, Orchard, River Valley, SG We are seeking a highly motivated and customer-oriented Concierge to join our DAMAI team.As the primary point of contact for our hotel guests and members, you will curate exceptional wellness exper...Show moreLast updated: 1 day ago
- Promoted
Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia
Ten Lifestyle GroupPasir Gudang, Johor, Malaysia Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia.Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a.You\'ll support high...Show moreLast updated: 30+ days ago
- Promoted
Virtual Travel Concierge - Trilingual Speaker in Malaysia
Ten GroupIskandar Puteri, Johor, Malaysia Join Our APAC Team as a Mandarin & Cantonese-Speaking.Are you passionate about luxury travel and delivering unforgettable customer experiences?.
If so, Ten Group is looking for someone just like you...Show moreLast updated: 30+ days ago