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Logistics Service & Experience Associate - TikTok Shop (Mandarin Speaker) - Malaysia

Logistics Service & Experience Associate - TikTok Shop (Mandarin Speaker) - Malaysia

TikTokKuala Lumpur, Kuala Lumpur, Malaysia
22 days ago
Job description

Overview

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a skilled professional to join our logistics service and experience team. This role focuses on managing logistics provider customer service and improving service quality and efficiency.

Responsibilities

  • Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries.
  • Manage and improve logistics customer service team performance by standardizing SOPs, monitoring metrics, iterating tools, and handling logistics exceptions.
  • Analyze and classify logistics problems and output experience insight reports via data analysis and deep dives on enquiries.

Qualifications

  • Minimum Qualifications : Bachelor degree or above; 3+ years of experience in a customer service team with knowledge of logistics; proficiency in English is mandatory; proficiency in Mandarin to communicate with Chinese sellers; strong communication skills and ability to handle disputes.
  • Preferred Qualifications : Proactive and continuous improvement attitude; patience and attention to detail; strong communication and coordination skills; good at handling disputes and emergencies; client-server experience and results-oriented.

    • About TikTok

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices around the world.

    Why Join Us

    We aim to inspire creativity and bring joy. Our diverse teams work to create value for communities, enable innovation, and foster growth. We embrace curiosity, humility, and an "Always Day 1" mindset to achieve meaningful breakthroughs for our company and users.

    Diversity & Inclusion

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.

    Job Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Other
  • Industries : Technology, Information and Internet

    • #J-18808-Ljbffr

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    Experience Associate • Kuala Lumpur, Kuala Lumpur, Malaysia