People Experience Lead / Trainer

The Product Experience Lead will be the key driver in equipping employees, onboarding specialists, and technical support teams with the knowledge, tools, and resources needed to deliver outstanding product experiences to our customers.

This role begins with a focus on developing and delivering in-house product training, as well as preparing structured product kits and resources. With proven performance, the role will evolve to include manage the SOP for Onboarding Specialist Team and Technical Support Team, ensuring alignment across all customer-facing enablement functions.

Key Responsibilities

• Design, develop, and deliver in-house product training programs for new hires and existing employees.
• Create and maintain product kits, manuals, guides, and resources to support knowledge transfer.
• Work closely with the Product, Technical, and Sales teams to ensure training content reflects the latest product features and updates.
• Continuously evaluate training effectiveness and improve materials to enhance learning outcomes.
• Serve as the go-to resource for product knowledge across the company

Requirements

About Synergy Alliance Solutions

Synergy Alliance Solutions is a dynamic and innovative software firm based in Malaysia, dedicated to delivering world-class quality software and solutions to a diverse range of clients. Our team of highly skilled professionals leverages cutting-edge technology and industry best practices to create customized, robust, and scalable software solutions that drive business success. With a strong commitment to excellence and customer satisfaction, Synergy Alliance Solutions stands out as a trusted partner for organizations seeking to enhance their operational efficiency, competitiveness, and growth through tailored digital solutions.

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