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Manager, FMO Fiduciary & Fund Services Operation
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionBachelor’s degree or equivalent Minimum 5 years of experience in the relevant field Experience or knowledge in Transfer Agency / Securities Services Familiar with Financial Markets products Able to manage operational risk to avoid operational loss Good verbal and written communication skills Strong stakeholder management Competitive salary and benefits to support wellbeing Retirement savings, medical and life insurance with flexible benefits Generous leave, sabbatical options and volunteering leave Flexible working options and wellbeing support resources opportunities for reskilling and upskilling within a continuous learning culture Inclusive, values-driven culture that celebrates diversity
Manager, FMO Fiduciary & Fund Services Operation
Overview
Director-level position within Fiduciary & Fund Services Operations responsible for delivering service and reports to country stakeholders / clients in accordance with requirements and agreed timelines, managing fund administration processes, and supporting process improvements and risk controls.
Responsibilities
- Deliver service and reports to country stakeholders / clients in line with the Services Level Memorandum (SLM) and ensure reporting deadlines are met.
- Record and disburse dividends by payment or reinvestment.
- Calculate and disburse payments of fees to investment managers / advisors, custodians, administrators and other service providers as required.
- Ensure accurate and timely processing of each deliverable and adherence to Fund Offering Memorandum and related documents such as the fund’s SLM.
- Ensure accurate capture of trades / prices / Reporting / Payment processing for all countries served.
- Ensure fund administration service fees are settled in a timely manner.
- Support Assistant Manager / Manager / Senior Manager and handle / deliver assigned ad hoc projects within deadlines.
- Manage and mitigate risks to clients and the Bank / Group by ensuring prompt and accurate reporting, timely rectification and monitoring of discrepancies.
- Provide accurate statistics relating to Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to help measure and meet division objectives.
- Conduct RCA (root cause analysis) and focus on reduction of repeated errors.
- Train new joiners and provide regular updates on process changes, incorporating changes into DOI (Departmental Operating Instructions).
- Ensure proper functioning of day-to-day controls, periodic monitoring of activities, and timely resolution of risk issues.
- Ensure successful completion of BCP / DR tests at required frequencies.
Qualifications
About Standard Chartered
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Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia