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Retail Process Architecture Manager

Retail Process Architecture Manager

MR DIYSeri Kembangan, Selangor, Malaysia
30+ days ago
Job type
  • Quick Apply
Job description

Job Summary

The Retail Process Architecture Manager builds the true north for our process delivery — undertake stewardship to the Distribution Centre (DC) and Retail process architecture, BPMN maps and standards that connect daily work to performance outcome.

Key Responsibilities

  • Maintain the process meta‑model (IDs, naming, mapping, versioning, lifecycle status) and repository operation (permissions, review workflow, change history, search)
  • Conduct Business Process Mapping (BPMN) with lanes, inputs / outputs, system, performance controls and RASCI tags.
  • Author and maintain Process Standards and Visual Procedure templates with clear performance linkages and usability for Retail Operations and DC users.
  • Provide (to DC and Retail Operations) End-to-End Value Stream design stewardship. Uphold architecture guardrails, controls and role ownership.
  • Create architecture deliverables (E2E flow blueprints, capability maps) that support decision‑making.
  • Spot automation / AI opportunities early and feed the Improvement & Automation pipeline with well‑framed candidates.
  • Educate stakeholders on process design, performance measures, publish architecture updates and deprecations.

Job Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
  • Process mapping expertise (i.e. BPMN).
  • Lean Six Sigma principles and tools to drive improvement initiatives.
  • Document repository administration and lifecycle control.
  • Project management and cross‑functional facilitation.
  • Business architecture methods (value streams, capability mapping).
  • Technical writing for standards and procedures; usability and findability design.
  • Quality assurance for diagrams / standards; coaching and enablement of SMEs.
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    Retail Manager • Seri Kembangan, Selangor, Malaysia