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Coordinator, Telesales

Coordinator, Telesales

Delivery HeroKuala Lumpur, Federal Territory of Kuala Lumpur, MY
29 days ago
Job description

Job Description

In this role, you will be expected to :

  • Embrace a learning mindset, developing the innate ability to excel in phone-based sales.
  • Exhibit self-motivation and goal-driven enthusiasm, effectively functioning both autonomously and collaboratively within a team.
  • Consistently achieve the targeted daily productivity benchmarks, encompassing call volume and successful sales.
  • Demonstrate innate problem-solving skills, consistently delivering solutions aligned with the company's offerings.
  • Cultivate a sales-oriented approach, displaying resourcefulness to meet and exceed established Key Performance Indicators (KPIs).
  • Utilize CRM tools proficiently to accurately document calls, sales transactions, and other valuable information.
  • Showcase a talent for adeptly handling objections, leveraging persuasive techniques and cultivating a sense of urgency within a dynamic, fast-paced environment.

Qualifications

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE..

  • As this role is entirely focused on telesales, you should feel at ease with initiating OB / IB calls via tools used
  • While prior telesales experience is not mandatory, it can be beneficial; however, we welcome fresh graduates to apply as well.
  • Effective communication in English is required, and additional proficiency in speaking, reading, and writing in Bahasa Malaysia, Mandarin, or Cantonese is an added advantage.
  • Basic comprehension of data is desired.
  • We are looking for someone who excels in building relationships, is goal-driven, resilient, and thrives in a collaborative team environment. A strong willingness to learn is essential.
  • You should be a quick learner who can easily adapt to ongoing changes in operational processes and requirements.
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