Senior Claims Specialist (Property & Engineering)

Senior Claims Specialist (Property & Engineering)

Role Overview : As Assistant Manager – Property Claims, you will play a key role in managing and supporting the property claims process. You will lead a team of claims professionals, ensuring prompt, fair, and accurate settlement of property claims, while delivering excellent customer service and upholding Zurich’s values.

Key Responsibilities :

• Assist the Claims Manager in overseeing daily operations for Property and Engineering claims, ensuring adherence to Zurich’s service standards and regulatory requirements.
• Review and authorize claims settlements within delegated authority levels.
• Ensure accurate, timely, and fair handling of property claims in accordance with Zurich’s policies and regulatory requirements.
• Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction.
• Monitor performance metrics, identify improvement opportunities, and implement best practices.
• Liaise with internal and external stakeholders—including customers, brokers, loss adjusters, and legal advisors—to facilitate smooth claims processes.
• Support training, development, and knowledge sharing within the team.
• Support the Claims Manager with initiatives to streamline workflows, enhance customer experience, drive continuous improvement and support change initiatives in the claims function.

Skills & Experience :

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