Head of Department Information Technology (IT)

Head of Department Information Technology (IT)

Type: Full-Time

JOB OVERVIEW: The Manager of Information Technology (IT) is responsible for overseeing and managing all aspects of the organization’s IT infrastructure, systems, and operations. This includes leading a team of IT professionals, developing and implementing IT strategies, ensuring the security and integrity of IT systems, and providing technical support to users.

JOB RESPONSIBILITIES:

1. Work the general project schedule.
2. Upgrade project progress as required.
3. Manage Automation Framework Development – Framework Design:
4. Draft System Automation Design.
5. Manage Automation Framework Development – System Development.
6. Manage System Automation Development – New Purchase:
7. Prepare paperwork and detail specifications.
8. Monitor installations on purchase.
9. Manage System Automation Development – New System:
10. Conduct discussion on new system request.
11. Prepare and submit business requirement study (BRS) for user approval.
12. Conduct new system development.
13. Manage System Handover:
14. Conduct user acceptance test (UAT) session and sign off.
15. Conduct system training.
16. Request and conduct development in live environment.
17. Manage Effectiveness Monitoring – Inquiries & Complaint:
18. Investigate issues from inquiry/ complaint.
19. Advise/ rectify identified issues.
20. Manage Effectiveness Monitoring – Monthly Report.
21. Manage System Improvement – Existing System:
22. Take note on alert on request for support.
23. Conduct and update status of system support.
24. Request and conduct system support in live environment.
25. Notify requester that problem rectified.

JOB QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree preferred.
• Proven experience (5+ years) in IT management roles, with a track record of successful leadership and project delivery.
• Strong technical knowledge across a range of IT disciplines, including networks, systems, and security.
• Excellent communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Strong analytical and problem-solving skills.

#J-18808-Ljbffr