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Senior Specialist, Business Process Transformation

Senior Specialist, Business Process Transformation

CIMBKuala Lumpur, Kuala Lumpur, Malaysia
16 hours ago
Job description

Job Purpose

Act as a project manager to plan, oversee, and deliver transformation initiatives from ideation to completion. Partner closely with business stakeholders to drive process improvements and organizational change within CIMB.

Key Responsibilities

Project & Transformation Delivery

  • Lead and manage end-to-end transformation projects, from planning through execution and monitoring.
  • Identify process gaps and design strategies for improvement and optimization.
  • Drive collaboration across business, operations, and technology teams to ensure smooth implementation.
  • Conduct detailed analysis of business operations and propose innovative, practical solutions.
  • Track and evaluate project outcomes, adjusting as required for effectiveness.
  • Manage a portfolio of complex initiatives impacting multiple business lines.
  • Chair working committee meetings and facilitate steering committee sessions.
  • Monitor, track, and resolve issues, conflicts, dependencies, and critical deliverables.

Stakeholder Management

  • Manage stakeholder expectations, scope changes, and escalations through structured governance.
  • Build and maintain strong relationships across stakeholders to ensure collaboration.
  • Provide clear, effective executive-level communication and reporting.
  • Understand interdependencies between technology, operations, and business needs.
  • Support CEO or Head, Strategy & Transformation as required, including at events or presentations.

    • Qualifications

  • Bachelor's or Master's degree in Business Administration, or equivalent.

    • Professional Qualification / Licensing

  • Certifications such as PMP (Project Management Professional) or Lean Six Sigma (Green / Black Belt) will be an added advantage

    • Work Experience

  • Prior experience in management consulting, transformation, or project management.
  • Proven expertise in business process re-engineering.

    • Required Competencies & Skills

  • Strong project management and multitasking capability.
  • Critical thinking and structured problem-solving skills.
  • Excellent communication (verbal and written) and presentation skills.
  • Proficiency in MS Office (especially PowerPoint).
  • High attention to detail and strong interpersonal skills.
  • Knowledge of financial services (preferred but not essential).
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    Senior Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia