Customer Service Executive (WFH)
Alpha Iota BPOKuah, Kedah, Malaysia13 hours ago
Job descriptionRetain the existing customers by building a good rapport and providing customer satisfaction. Delivering excellent customer service to customers via live chats. Providing accurate information on products and services to customers. Consistently meeting individual and team KPIs and goals. Maintaining a high degree of integrity and confidentiality, keeping customers' information. At least 1 year of working experience in any customer service industry, preferably in Live Chat. Able to converse and write well in English, Bahasa Malaysia, and Mandarin. Fast typing skills. Has critical thinking skills with a focus on issue resolution and customer satisfaction. Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined. Computer literate and proficient in using Windows OS, MS Office, and Google Applications. 9 working hours with 5 days of rotating shifts, including weekends and public holidays. You must have your own laptop and good internet connection. Morning Shift : 8 AM - 5 PM Evening Shift : 4 PM - 1 AM Midnight Shift : 11 PM - 8 AM
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Customer Service Executive • Kuah, Kedah, Malaysia