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Operation and Support Engineer (f / m / d)

Operation and Support Engineer (f / m / d)

ng-voice GmbHMalaysia, Malaysia
30+ days ago
Job description

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions accessible to operators and enterprises aiming to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping ng-voice's voice. Together, we devise strategies to grow our brand, attract new customers, and excite our existing clients about our products.

The role can be located in Malaysia.

Tasks

What you’ll do :

  • Ensure the continuous operation of the solution.
  • Support clients’ tech teams 24 / 7 via online portal, phone, email, and chat.
  • Manage incidents to resolve issues within the SLA, escalating when necessary.
  • Troubleshoot IMS Telco or Cloud-related issues.
  • Keep clients updated on progress.
  • Monitor deployed solutions continuously.
  • Improve internal processes and KPIs regularly.

Requirements

Our ideal candidate has :

  • Experience with Linux setup, administration, and operation.
  • Knowledge of networking infrastructures including routing, switching, firewalls, and load balancing.
  • Debugging and tracing skills (Wireshark).
  • Experience with IMS.
  • Excellent communication and customer handling skills.
  • Fluency in English.
  • Availability to work in rotating shifts.
  • Experience supporting technical clients and teams.

    • Nice to have :

  • Knowledge of signaling standards and protocols such as SIP and Diameter.
  • Experience with Kubernetes administration.
  • Experience with public clouds like AWS and GCP.
  • Experience in mobile networks (EPC and 5G).

    • Benefits

    Why join us :

  • Work-Life Balance : Flexible, hybrid remote work culture.
  • Diverse team committed to inclusion.
  • Culture of a fast-growing startup with enterprise maturity.
  • Experience and knowledge valued over formal degrees.
  • Entrepreneurial culture with flat hierarchies.
  • Benefits include mobility, fitness, language classes, wellness, and home office budget for full-time employees.

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    Operation Engineer • Malaysia, Malaysia