Your Responsibilities
Digital Media
- To ensure client’s orders and material are processed ready for ingest, and communicate
any problems / issues with the client effectively and in a timely manner. To assist clients
with all aspects of their order or any queries they may have.
ingesting material, to the highest quality, into the system ensuring highproductivity at all times with a constant flow of ingestion.
FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;various post-production techniques
to ensure client’s orders and material are processed ready for ingestto constructively and proactively liaise within the team to ensure material is ingestedand work is completed within SLA
to communicate any problems / issues effectively and in a timely mannerFixing and Creating broadcast compliant files for delivery using post production toolsto constructively and proactively liaise within the Production team to ensure material isingested and work is completed within timeframes, customers are advised and charged
appropriately for fixes.
Maintain current clients & revenues by playing your part in ensuring the smooth runningingest, adpro and maintaining the high standards of Quality Control and Customer Service.
Operational Efficiency
Ensure low error rate – Check material is available for ingestion within SLAAlways work efficiently and effectively, using correct workflow and work proceduresTesting end to end for TV or Broadcast products; reporting thoroughly back to agreedescalation routes
In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer'srequirements.
Executing the following tasks in a proficient manner : Ftp and nVerge administration;Transcoding; QC and reporting; Digital File Review and Ingest; various post-production
techniques; other tasks that should become relevant to the role from time to time.
Ensure you have the information and materials to complete the task to a satisfactoryquality within the given timeframe, if not then you must raise this with Traffic at the
earliest opportunity.
Use all the technical tools efficiently and consistently and maintain an organized,structured and repeatable workflow
Follow Ingest Standard Operating ProceduresCommunicate promptly and courteously in a helpful and professional manner to Trafficor other stakeholders.
Ensuring that you maintain a customer-focused orientation at all times.Documentation
Issue a QC report for each clock on each order.Assist in creating and maintaining checklists and SOP'sFile a fault report for any software or hardware deficiencyUnderstand that the Ingest department is part of a bigger chain of activities andsome flexibility may be needed to aid other departments in meeting their own
targets, whilst not compromising the aboveBe a part of a scheduled shift rotation
Assignments as required and relevant by ManagementAchieve the KPIsRequirements
Skills & Experience Needed
Ideally you would currently be working in production, broadcast engineering, video editing
or related industries
A minimum of 3 years experience in Ingest / Post production services.A background in advertising or media AV support is as knowledge of Broadcaster,Advertising and Post House operations or workflow is a advantageGood knowledge of Digital / Social and Online Formats (MP4, WebM etc.)Good knowledge of broadcast file formats; MXF, MOV etc.Good knowledge of Adobe PremiereBasic understanding of Adobe Audition and audio editing softwareGood knowledge of Transcoders and File creation techniquesGood Understanding of Containers, codecs and encoding techniquesOptional :
Good knowledge of After Effects, Photoshopo Editing toolkits, updating graphics, text layers
o Good knowledge of Adobe ecosystem
Candidates must be eligible to work and live in the country of employment.