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Digital Media Operator

Digital Media Operator

Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
  • Quick Apply
Job description

Your Responsibilities

Digital Media

  • To ensure client’s orders and material are processed ready for ingest, and communicate

any problems / issues with the client effectively and in a timely manner. To assist clients

with all aspects of their order or any queries they may have.

  • ingesting material, to the highest quality, into the system ensuring high
  • productivity at all times with a constant flow of ingestion.

  • FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;
  • various post-production techniques

  • to ensure client’s orders and material are processed ready for ingest
  • to constructively and proactively liaise within the team to ensure material is ingested
  • and work is completed within SLA

  • to communicate any problems / issues effectively and in a timely manner
  • Fixing and Creating broadcast compliant files for delivery using post production tools
  • to constructively and proactively liaise within the Production team to ensure material is
  • ingested and work is completed within timeframes, customers are advised and charged

    appropriately for fixes.

  • Maintain current clients & revenues by playing your part in ensuring the smooth running
  • ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

    Operational Efficiency

  • Ensure low error rate – Check material is available for ingestion within SLA
  • Always work efficiently and effectively, using correct workflow and work procedures
  • Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed
  • escalation routes

  • In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's
  • requirements.

  • Executing the following tasks in a proficient manner : Ftp and nVerge administration;
  • Transcoding; QC and reporting; Digital File Review and Ingest; various post-production

    techniques; other tasks that should become relevant to the role from time to time.

  • Ensure you have the information and materials to complete the task to a satisfactory
  • quality within the given timeframe, if not then you must raise this with Traffic at the

    earliest opportunity.

  • Use all the technical tools efficiently and consistently and maintain an organized,
  • structured and repeatable workflow

  • Follow Ingest Standard Operating Procedures
  • Communicate promptly and courteously in a helpful and professional manner to Traffic
  • or other stakeholders.

  • Ensuring that you maintain a customer-focused orientation at all times.
  • Documentation

  • Issue a QC report for each clock on each order.
  • Assist in creating and maintaining checklists and SOP's
  • File a fault report for any software or hardware deficiency
  • Understand that the Ingest department is part of a bigger chain of activities and
  • some flexibility may be needed to aid other departments in meeting their own

    targets, whilst not compromising the aboveBe a part of a scheduled shift rotation

  • Assignments as required and relevant by Management
  • Achieve the KPIs
  • Requirements

    Skills & Experience Needed

    Ideally you would currently be working in production, broadcast engineering, video editing

    or related industries

  • A minimum of 3 years experience in Ingest / Post production services.
  • A background in advertising or media AV support is as knowledge of Broadcaster,
  • Advertising and Post House operations or workflow is a advantage
  • Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
  • Good knowledge of broadcast file formats; MXF, MOV etc.
  • Good knowledge of Adobe Premiere
  • Basic understanding of Adobe Audition and audio editing software
  • Good knowledge of Transcoders and File creation techniques
  • Good Understanding of Containers, codecs and encoding techniques
  • Optional :

  • Good knowledge of After Effects, Photoshop
  • o   Editing toolkits, updating graphics, text layers

    o   Good knowledge of Adobe ecosystem

  • Candidates must be eligible to work and live in the country of employment.
  • Create a job alert for this search

    Operator • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

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