Oversees all operations and day‑to‑day activities in a hotel organization, including managing everything from accounting, sales, business development, and customer service. Ensures full compliance with Hotel operation control, SOPs, policies, procedures, and service standards.
Responsibilities
- Prepare, present, and ensure the achievement of the hotel’s annual operating budget, marketing and sales plan, and capital budget.
- Coordinate with HODs and department heads to execute all activities and functions.
- Monitor employee performance and conduct regular evaluations to improve customer service.
- Resolve issues regarding hotel services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
- Develop and implement marketing strategies to promote the hotel’s services and amenities.
- Coordinate with external parties, including suppliers, travel agencies, and conference planners.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Manage financial activities, including setting room rates, preparing budgets, and allocating funds to departments.
- Develop improvement actions and execute cost‑saving measures.
- Prepare monthly management reports.
Qualifications
Degree or diploma in Hotel Management or a related field.Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial or supervisory role.Strong numerical, verbal, and written communication skills.Good interpersonal skills and customer‑service orientation.#J-18808-Ljbffr